How Do I Reset My Android Smartphone/Tablet or Chromebook?

To perform a hard reset on Android devices, please follow the instructions below:

1. Internal Reset when you have access to the OS and settings menu.

• Usually, you can turn to your device for factory resetting, as it is provided in "Settings" > "Back up and Reset" > "Factory data reset".
• Confirm that everything will be erased to continue button.

2. External RESET only to be used if you have no access to the OS or Menu systems.

• Each phone may be different on how you can access this secret menu see site below
• https://www.hard-reset.com
• IMPORTANT: PASSWORD OR PIN ID MAY STILL BE NEEDED TO ACCESS PHONE BY Technician or by end-user upon startup.
• SECURITY NOTE: Certain versions of Android Lock the device to your account and will not allow access to the device unless you have the last pin or passcode for the device. This might even be linked to your google account if the device still has Wi-Fi or cellular communication

To reset devices powered by Google Chrome, please use the following link:
https://support.google.com/chromebook/answer/183084?hl=en