How Do I Reset My iPhone, iPad, or iOS Device?

To perform a hard reset on iOS devices, please follow the instructions below:

1. If resetting the device thru iTunes please use following link

• https://support.apple.com/en-us/HT201252 

2. If resetting from the iOS device itself:

• Tap the main Settings icon when viewing the home screen, select General on the resulting menu, and tap the Reset button at the bottom of the next page.
• Tap the blue Erase All Content and Settings option near the top, followed by the red Erase iPhone option in the resulting pop-up window to confirm your decision.
• Once the restoration process is complete — a process that may take up to several minutes — check to ensure your phone has been restored to its original factory settings. If done correctly, you’ll once again be presented with the iOS Setup Assistant upon startup, from which you can then restore your phone from a backup or continue the process as if you were setting it up anew.